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Technical support

We offer three levels of common (national) technical support for users:

  • First level support (info, access, login, etc.) is provided by SLING. Users always send emails only to support@sling.si.
  • Second level support is intended for HPC Vega specifics (e.g. missing software on cluster, problems with compiling, scalability). First level support sends tickets to Vega system administrators and development engineers.
  • Third level support is intended for science discipline in specific research domain (e.g. issues with provided results). It is organized with domain experts within the National Competence Center or Slovenian EuroCC.
  • EPICURE - We provide support for the transfer and optimization of applications (Level 2 and Level 3 support) to users of EuroHPC JU supercomputer clusters. Submit your project at access.eurohpc-ju.europa.eu and get free support for your code.